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Voice of the Scout

In the beginning of October, Scouts, parents, volunteers, and chartered organizations will receive the fall edition of our twice-yearly Voice of the Scout (VOS) survey.

Launched in 2012, VOS is designed to measure the value of Scouting in the community and help us deliver experiences that surpass the expectations of our members. Each spring and fall, VOS tracks how well membership expectations are being met and how this is affecting long-term loyalty to Scouting.

Loyalty is measured using the Net Promoter Score approach, which is defined as the percentage of promoters Scouting has within its membership ranks after accounting for those who are not happy with their experience. VOS is yielding insight into trends that reflect Scouting’s strengths, opportunities, and challenges. 

Additionally, this feedback will help units and the BSA be continuously aware of what members and volunteers want, so we, at every level, can find ways to meet and exceed their expectations. The end goal is to discover what we need to do to, operationally and strategically, to make sure every unit is a great unit while maintaining the values of Scouting.

During these cycles, we have learned that using a free service like yahoo or Gmail is the best method to ensure that BSA mail doesn’t get blocked.  In addition, it is a good idea to add to their safe sender list.

The Voice of the Scout process is most valuable when we receive a high level of responses. Without the participation of the Scouts, parents, and volunteers in the Tecumseh Council, we won’t get the insight we need to deliver more compelling and effective programs.

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